Live call answering
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Trust that each and every call is answered, every lead nurtured and every customer cared for.
Professional services designed to help your business thrive and connect with customers anytime, anywhere.
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.
Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.
Australia's most flexible answering service company with solutions for small businesses to large corporations.
Highly skilled professionals with industry-specific training
Tailored greetings that match your brand and business needs
Instant alerts via email, SMS, or your preferred method
Encrypted and secure handling of all your business communications
Service available in multiple languages to serve diverse customers
Scalable solutions that grow with your business needs
Quick onboarding with seamless integration to your existing systems
Comprehensive analytics and reporting for business insights
Our staff are highly trained in different industries with bespoke solutions for multiple sectors.
Tailored solutions for growing businesses
Specialized support for medical practices
Professional medical reception services
Secure handling for financial services
Property management and real estate support
Confidential support for legal practices
Field-ready support for trades and construction
24/7 support for hospitality businesses
Technical support and IT service management
Detailed information about our services and how we can help your business.
That makes it easy for you to engage with an interesting process that's cost-effective. You might believe that $3 per call is quite costly but think about it by doing this, if 1 in 10 calls develops into someone employing your company, it's likely you'll make a lot more than the $80ish that it cost to answer all those calls.
" Fantastic Office Environment, that is Warm, Welcoming and Varied, Facilities' are remarkable, really friendly staff that rapidly become good friends. Safe and excellent area for organizations that are both recognized and those starting."
A phone answering service or virtual receptionist is a model where your incoming calls can be diverted to an expert receptionist who is available to take those calls for you and either forward the crucial calls across to you or take a message - telephone answering service and send that message through to either you or your personnel.
The average manager spends around 20% of their time attending to either admin jobs or attending to time squandering inbound calls - answer phone service. With your own virtual receptionist on the group you can recover that time and focus your attention on doing what you do best, generating more clients and growing your service.
First of all, when you sign up for a 7 day free trial you will be assigned a local telephone number. If you are in Sydney then that number would be a regional Sydney 02 number. Once you have your distinct number you will require to inform us what welcoming you want our group to use when we address your calls.
Now that you have your greeting established you will require to inform us how you desire to receive your messages. Messages can be sent by either SMS or email. If you select to get your message by email then there is no surcharge, if you select SMS then there is a little extra charge per SMS.
Absolutely not. You can move as many or as few as you want. Some clients have all of their inbound calls diverted through our answering services and let us handle the whole reception process. Other clients simply send us their overflow calls when they are actually busy. Other clients again just user us for after hours calls or calls received when their internal receptionist is on yearly leave or off on sick leave.
Another great feature of utilizing our service is that the cost of live answering is connected to the level of service. < We have an entire series of organizations utilizing our call answer service. We are particularly popular with professional service companies like lawyers, accountants and specialists who require live answering.
In this short article, we will check out the advantages of using a virtual receptionist service and how it can boost your business operations. Among the primary advantages of an answering service is the capability to respond to inbound calls effectively. A virtual receptionist can handle and respond to get in touch with your behalf, ensuring that your customers get a timely and professional phone action.
Let us respond to that call. An important advantage of answering services is the cost-effectiveness it provides. Hiring a full-time, in-house receptionist can be costly, thinking about the extra expenses connected with worker advantages, training, and equipment. On the other hand, a virtual receptionist service allows you to pay just for the services you need.
Among the main advantages of a virtual receptionist service is the ability to respond to incoming calls effectively. A virtual receptionist can handle and answer get in touch with your behalf, ensuring that your customers receive a prompt and expert reaction. With a virtual receptionist, you can focus on your core service activities without interruptions from needing to answer constant telephone call.
This service focus allows you to simplify your company operations and free up your time to concentrate on more crucial jobs. It makes good sense to have each call answered quickly by our team. While we are on the phone giving out information, you can be developing your organization and working on plans.
Why not register for a 7 day free trial and test out our service. There is definitely no commitment to continue with live answering after the trial and you can register online on our signup page so you can register at a time to match you. We are an Australia based organization and understand business environment in Australia - business answering service.
Answering services handle both inbound and outbound business interactions for your company, allowing you to dedicate your time to other company tasks. Nevertheless, finding a high-quality answering service that understands your business's specific needs can be challenging. Learn more + To help you in your look for a partner, we've assembled this list of the top phone answering services in Australia.
The brief response is there are no extra costs or charges! Upclose & Virtual offers a personalised phone answering service which implies your virtual receptionist constructs a connection with your consumers and with your personnel. We offer a totally free discovery session. There are no additional charges or charges for this service.
The details will be provided to you so that all your calls will instantly forward through to your virtual receptionist - trouble complimentary and instantaneous! Your virtual receptionist researches your organization site and discusses your company requirements to make sure that they are prepared to address your calls with a sound working understanding of your service - there's no robotic script reading! If you have appointment reservation software application your receptionist will acquaint themselves with the programs that you use - we are flexible to your requirements! Your virtual receptionist will establish your after hours message bank after getting guidance from you about the material that you would like on the message - its everything about you and your choices! Your virtual receptionist will prepare comprehensive notes of your business requirements so that in the occasion that they are away their 'back up pal' can handle your calls - we have you covered!.
If you have any questions or wish to understand about our packages, speak to one of our group today.
Extra calls are billed at $3. 45 per call. At Virtual Headquarters many of our business is with long term clients and that's since there is no pressure. We want to be your live answering service partner in the call management cycle. We desire your little business to be successful because that also means we are a success.
These days there are numerous responding to services going into the industry and attempting to use actually low answering service charges, however there is no worth in choosing the least expensive answering service strategy if the receptionists are based on the other side of the world and the company has no experience - virtual telephone answering service - phone call answering.
Professional communication is a crucial function for any company, particularly throughout significant change. Your staff may be spread out throughout the city, some working from home, some in the HQ, but your clients won't have an interest in how you've structured your labor force, they just want a real person to answer their call.
Ready to transform your business communications? Contact us now for a free consultation.
1-800-VIRTUAL
info@virtualreceptionist.com
Available 24/7 on our website